Our service is experiencing issues

Incident Report for Veriff

Resolved

Following a period of successful monitoring, we have confirmed that the issue is fully resolved.

System metrics have returned to normal and all services are operational.

Thank you for your patience with us.

Posted Oct 27, 2026 - 17:34 EET

Update

We are continuing to investigate this issue.

Posted Oct 27, 2026 - 16:57 EET

Investigating

We have identified an issue with a component update that is causing more sessions than usual to be routed to manual review.

As a result, decision times for hybrid sessions (automatic decisions with manual fallback) may be longer than usual.

We are actively working on a fix and will provide updates as more information becomes available.

Posted Oct 27, 2026 - 16:56 EET

This incident affected: Enterprise Europe (Verification Decisions) and Enterprise USA (Verification Decisions).