We wanted to to inform you that our session expiry is currently experiencing issues, which prevents sessions from getting expired/abandoned once the sessions is past it's validity date. Please also note that decision webhooks notifying about expired/abandoned sessions are also not being sent because of this issue at hand
The root cause of the issue was already identified, further impact mitigated and we are waiting for the session backlog to clear out. We will keep you posted on new updates
Posted May 19, 2026 - 10:45 EEST
This incident affected: Enterprise Europe (Verification Decisions, Webhooks), Enterprise USA (Verification Decisions, Webhooks), and SaaS (Verification Decisions, Webhooks).