Our service is experiencing issues
Incident Report for Veriff
This incident has been resolved.
Posted Jul 19, 2023 - 15:12 EEST
Ta-da! The fix is out! We’ve deployed a fix, but to be safe we’re keeping an eye on everything.
Posted Jul 19, 2023 - 14:57 EEST
Issue is impacting manual verifications and those are expected to get longer decision times.

Sorry for the inconvenience! We will keep you updated.
Posted Jul 19, 2023 - 14:33 EEST
Hmm. Something seems to be up with our decision engine which can cause slightly longer decision times.
We are checking it out and will update you shortly.

Sorry for the inconvenience!
Posted Jul 19, 2023 - 14:24 EEST
This incident affected: SaaS (Verification Decisions) and Enterprise Europe (Verification Decisions).