Our verification engine is experiencing issues

Incident Report for Veriff

Resolved

This incident has been resolved.
Posted Sep 03, 2021 - 19:37 EEST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Sep 03, 2021 - 19:34 EEST

Identified

We identified the cause of the issue and are already working on a solution.
As soon as we have more details, we will let you know.
Posted Sep 03, 2021 - 19:30 EEST

Investigating

We are experiencing some issues with our verification engine which can cause slightly longer decision times.
Our team is already investigating and will update you as soon as possible.

We apologize for any inconvenience!
Posted Sep 03, 2021 - 19:20 EEST
This incident affected: Enterprise Europe (Verification Decisions).