Phew, it’s all good now! Everything is working smoothly once again. If anything still seems not working properly, please clear your browser cache and cookies for the Veriff page and try again. For anything else, please contact us.
Sorry for the inconvenience!
Posted Jan 10, 2022 - 18:55 EET
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jan 10, 2022 - 18:46 EET
Update
Verification decisions are back to normal.
Now we are working to fix inflow feedbacks in end user flow.
Posted Jan 10, 2022 - 17:52 EET
Identified
We’ve discovered the cause of the problem - now we’re working hard to get the fix deployed to live as soon as possible! Sorry for the inconvenience!
Posted Jan 10, 2022 - 16:49 EET
Investigating
Hmm. Something seems to be up with our verification engine which can cause slightly longer decision times. We are checking it out and will update you shortly.
Sorry for the inconvenience!
Posted Jan 10, 2022 - 16:44 EET
This incident affected: Enterprise Europe (End User Flow).