Our service is experiencing issues
Incident Report for Veriff
Phew, it’s all good now! Everything is working smoothly once again. If anything still seems not working properly, please clear your browser cache and cookies for the Veriff page and try again. For anything else, please contact us.

Sorry for the inconvenience!
Posted Apr 09, 2024 - 00:37 EEST
The issue with our decision engine was fixed at 18:00 UTC but many sessions went to manual review and we are working on the backlog.
Posted Apr 08, 2024 - 23:07 EEST
Ta-da! The fix is out! We’ve deployed a fix, but to be safe we’re keeping an eye on everything.
Posted Apr 08, 2024 - 21:06 EEST
We’ve discovered the cause of the problem - now we’re working hard to get the fix deployed to live as soon as possible! Sorry for the inconvenience!
Posted Apr 08, 2024 - 21:05 EEST
Hmm. Something seems to be up with our decision engine.
We are checking it out and will update you shortly.

Sorry for the inconvenience!
Posted Apr 08, 2024 - 20:36 EEST
This incident affected: SaaS (Verification Decisions), Enterprise Europe (Verification Decisions), and Enterprise USA (Verification Decisions).