Our service is experiencing issues

Incident Report for Veriff

Resolved

This incident has been resolved.
Posted Feb 04, 2026 - 01:16 EET

Monitoring

A fix has been implemented and we are monitoring the service. Sessions received before the fix may still experience delays in decision time, while new sessions should now be receiving decisions normally.
Posted Feb 03, 2026 - 19:49 EET

Identified

The issue has been identified and a fix is being implemented.
Posted Feb 03, 2026 - 19:17 EET

Investigating

Hmm. Something seems to be up with Verification decisions.
We are checking it out and will update you shortly.

Sorry for the inconvenience!
Posted Feb 03, 2026 - 19:04 EET
This incident affected: Enterprise USA (Verification Decisions).