Our verification engine service is experiencing issues

Incident Report for Veriff

Resolved

This incident has been resolved.
Posted Oct 31, 2021 - 15:40 EET

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 31, 2021 - 15:25 EET

Investigating

We are experiencing some issues with our verification engine which can cause longer decision times.
Our team is already investigating and will update you as soon as possible.

We apologize for any inconvenience!
Posted Oct 31, 2021 - 15:05 EET
This incident affected: Enterprise Europe (Verification Decisions) and Enterprise USA (Verification Decisions).