Phew, it’s all good now! Everything is working smoothly once again. If anything still seems not working properly, please clear your browser cache and cookies for the Veriff page and try again. For anything else, please contact us.
Posted Apr 20, 2023 - 16:52 EEST
A fix has been implemented and we are monitoring the results.
Posted Apr 20, 2023 - 16:40 EEST
Hmm. Something seems to be up with verification engine which can cause slightly longer decision times. We are checking it out and will update you shortly.
Posted Apr 20, 2023 - 15:27 EEST
This incident affected: SaaS (Verification Decisions), Enterprise Europe (Verification Decisions), and Enterprise USA (Verification Decisions).