Our service is experiencing issues

Incident Report for Veriff

Resolved

This incident has been resolved.
Posted Nov 04, 2025 - 18:49 EET

Update

We are continuing to monitor for any further issues.
Posted Nov 04, 2025 - 18:45 EET

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Nov 04, 2025 - 18:33 EET

Identified

The issue has been identified and a fix is being implemented.
Posted Nov 04, 2025 - 18:27 EET

Update

We are continuing to investigate this issue.
Posted Nov 04, 2025 - 18:24 EET

Investigating

We are currently investigating an issue that could be impacting decision time
Posted Nov 04, 2025 - 18:20 EET
This incident affected: Enterprise Europe (API, Verification Decisions) and SaaS (API, Verification Decisions).
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