Delayed decision for a subset of verification sessions

Incident Report for Veriff

Resolved

Our initial assessment indicated that API response times were affected. Further investigation has shown that API performance was not impacted. The only effect was delayed verification decisions for a small subset of hybrid sessions. Our decision-making capability remained fully operational throughout the incident.
Posted Oct 28, 2026 - 23:38 EET

Monitoring

Services have recovered and we are monitoring to ensure stability.
Posted Oct 28, 2026 - 23:20 EET

Identified

The issue has been identified and services are recovering
Posted Oct 28, 2026 - 22:47 EET

Investigating

We are currently investigating a potential issue with our services. Our team is investigating to determine if everything is working as expected.

We will provide an update on our findings as soon as possible.
Posted Oct 28, 2026 - 22:36 EET
This incident affected: Enterprise Europe (API, Verification Decisions).