Our service is experiencing issues

Incident Report for Veriff

Resolved

Following a period of successful monitoring, we have confirmed that the issue is fully resolved.

System metrics have returned to normal and all services are operational.

Thank you for your patience with us.

Posted Oct 01, 2026 - 13:24 EEST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 01, 2026 - 11:19 EEST

Identified

The issue has been identified and a fix is being implemented.

Posted Oct 01, 2026 - 11:19 EEST

Investigating

We are currently investigating potential degraded performance with Verification Decisions.

Our team is working on identifying root cause of the issue that is contributing to delayed decisions and will provide an update shortly.

Posted Oct 01, 2026 - 11:05 EEST

This incident affected: Enterprise Europe (Verification Decisions), Enterprise USA (Verification Decisions), and SaaS (Verification Decisions).