Following a period of successful monitoring, we have confirmed that the issue is fully resolved.
System metrics have returned to normal and all services are operational.
Thank you for your patience with us.
Posted Apr 24, 2026 - 18:34 EEST
Monitoring
The fix has been successfully deployed.
While services have returned to operational, our team is actively monitoring system performance and alerts for the next few hours to ensure total stability.
We appreciate your patience while we verify the resolution.
Posted Apr 24, 2026 - 18:30 EEST
Identified
The root cause of the issue has been identified.
Our team is prioritized on deploying a fix.
Posted Apr 24, 2026 - 17:32 EEST
Investigating
We are currently investigating potential degraded performance with INE/ CURP 2.0 validation check.
Our team is working on identifying root cause of the issue that is contributing to delayed decisions and will provide an update shortly.
Posted Apr 24, 2026 - 17:18 EEST
This incident affected: Enterprise Europe (API, Verification Decisions) and Enterprise USA (API, Verification Decisions).