Hello! The incident was resolved, we will work on retroactively sending the INE/CURP validation results to affected customers
Posted Feb 12, 2026 - 15:25 EET
Identified
We have identified the root cause of the issue and doing our best to resolve it
Posted Feb 12, 2026 - 11:47 EET
Investigating
Hello! We would like to notify you that our INE/CURP validation service is experiencing issues, due to which the INE/CURP validation results cannot be received via webhooks, or fetched using our public API
We would like to highlight that the INE/CURP validation is still being made for submitted sessions, and we will do our best to retroactively make the validation results available
Apologies for the inconvenience caused and we will keep you updated!
Posted Feb 12, 2026 - 11:45 EET
This incident affected: Enterprise Europe (API, Verification Decisions), Enterprise USA (API, Verification Decisions), and SaaS (API, Verification Decisions).