Our verification tool service is experiencing issues

Incident Report for Veriff

Resolved

This incident has been resolved.

Posted Nov 17, 2021 - 23:20 EET

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 17, 2021 - 23:15 EET

Identified

We are working on applying fixes to resolve the issue successfully.

Posted Nov 17, 2021 - 23:08 EET

Update

We are still working on identifying the root cause of the issue and apologize for the inconvenience this may have caused you.

Posted Nov 17, 2021 - 22:54 EET

Update

We are continuing to investigate this issue.

Posted Nov 17, 2021 - 22:29 EET

Investigating

We are experiencing some issues with the verification tool.
Our team is already investigating and will update you as soon as possible.

We apologize for any inconvenience!

Posted Nov 17, 2021 - 22:11 EET

This incident affected: Services in Europe (API, Webhooks, End User Flow, Verification Decisions).