Our service is experiencing issues

Incident Report for Veriff

Resolved

We have confirmed that the issue is fully resolved.

System metrics have returned to normal and all services are operational.

Thank you for your patience with us.
Posted Apr 22, 2026 - 16:00 EEST

Monitoring

The fix has been successfully deployed.

While services have returned to operational, our team is actively monitoring system performance and alerts for the next few hours to ensure total stability.

We appreciate your patience while we verify the resolution.
Posted Apr 22, 2026 - 15:46 EEST

Investigating

We are currently investigating potential degraded performance with API.

Our team is working on identifying root cause of the issue that is contributing to increased latency/ errors on requests to public API and will provide an update shortly.
Posted Apr 22, 2026 - 15:16 EEST
This incident affected: Enterprise Europe (API).