The issue that caused videos to be missing in Station for some sessions has been resolved.
Verification processing and decisions were not affected, and no data or media was lost. If a video is still missing, please refresh the page.
Posted Nov 13, 2026 - 23:50 EET
Monitoring
We identified an issue in Station where the video was not displayed when viewing some verification sessions.
A fix was deployed and videos should now be visible again. If a video is still missing, please refresh the page (Ctrl+Shift+R on Windows, Cmd+Shift+R on Mac).
This issue affected only how videos were displayed in Station. The verification process, decisions, API and webhooks were not affected, and no session data or media was lost.
We are monitoring the situation and will post an update once it is fully resolved.
Posted Nov 13, 2026 - 23:24 EET
This incident affected: Enterprise Europe (Veriff Station), Enterprise USA (Veriff Station), and SaaS (Veriff Station).