Phew, it’s all good now! Everything is working smoothly once again. If anything still seems not working properly, please clear your browser cache and cookies for the Veriff page and try again. For anything else, please contact us.
Sorry for the inconvenience!
Posted Jun 26, 2024 - 00:03 EEST
Monitoring
Ta-da! The fix is out! We’ve deployed a fix, but to be safe we’re keeping an eye on everything.
Posted Jun 25, 2024 - 23:51 EEST
Update
We are continuing to work on a fix for this issue.
Posted Jun 25, 2024 - 23:38 EEST
Identified
We’ve discovered the cause of the problem - now we’re working hard to get the fix deployed to live as soon as possible! Sorry for the inconvenience!
Posted Jun 25, 2024 - 23:25 EEST
Investigating
Hmm. Something seems to be up with our verification engine. We are checking it out and will update you shortly.
Sorry for the inconvenience!
Posted Jun 25, 2024 - 22:59 EEST
This incident affected: SaaS (Verification Decisions) and Enterprise Europe (Verification Decisions).