Our service is experiencing issues

Incident Report for Veriff

Resolved

Following a period of successful monitoring, we have confirmed that the issue is fully resolved.

System metrics have returned to normal and all services are operational.

Thank you for your patience with us.
Posted Apr 14, 2026 - 03:02 EEST

Update

We are continuing to monitor for any further issues.
Posted Apr 14, 2026 - 02:35 EEST

Monitoring

The fix has been successfully deployed.

While services have returned to operational, our team is actively monitoring system performance and alerts for the next few hours to ensure total stability.

We appreciate your patience while we verify the resolution.
Posted Apr 14, 2026 - 02:12 EEST

Update

We are continuing to investigate this issue.
Posted Apr 14, 2026 - 01:46 EEST

Update

We are continuing to investigate this issue.
Posted Apr 14, 2026 - 00:46 EEST

Investigating

Thank you for your patience. We have identified the components with the issue.

Our team is actively investigating the root cause, and we will share a status update shortly.
Posted Apr 14, 2026 - 00:46 EEST
This incident affected: Enterprise USA (API, Verification Decisions).