Our Decision engine is experiencing issues

Incident Report for Veriff

Resolved

All good! Everything is operational again, and we thank you for your patience.
Posted Nov 02, 2021 - 15:02 EET

Identified

We identified the cause of the issue and are already working on a solution.
As soon as we have more details, we will let you know. Mostly everything works already
Posted Nov 02, 2021 - 14:32 EET

Investigating

We are experiencing some issues with our decisions engine. Some response times are a bit slower than usual for few sessions created via API integration only.
Our team is already investigating and will update you as soon as possible.

We apologize for any inconvenience!
Posted Nov 02, 2021 - 13:26 EET
This incident affected: Enterprise Europe (Verification Decisions).