Resolved -
Following a period of successful monitoring, we have confirmed that the issue is fully resolved.
System metrics have returned to normal and all services are operational.
Thank you for your patience with us.
Jun 30, 20:21 EEST
Monitoring -
The fix has been successfully deployed.
While services have returned to operational, our team is actively monitoring system performance and alerts for the next few hours to ensure total stability.
We appreciate your patience while we verify the resolution.
Jun 30, 19:57 EEST
Investigating -
We have identified an issue that is preventing new Veriff accounts from being created. This issue does not affect existing customers or their ability to use the service; it only impacts the creation of new accounts.
Our team is actively investigating the root cause and working to implement a fix. We will provide updates as more information becomes available.
Jun 30, 19:32 EEST