All Systems Operational

Enterprise Europe Operational
API Operational
End User Flow Operational
Verification Decisions Operational
Webhooks Operational
Veriff Station Operational
Reporting Operational
KYB Operational
Enterprise USA Operational
API Operational
End User Flow Operational
Verification Decisions Operational
Webhooks Operational
Veriff Station Operational
Reporting Operational
SaaS Operational
API Operational
End User Flow Operational
Verification Decisions Operational
Webhooks Operational
Veriff Station Operational
Reporting Operational
Unidentified Component Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Upcoming scheduled maintenance notice - API service Nov 17, 2026 08:00-09:00 EET

We would like to inform you that the upcoming API service maintenance on November 17 has been scheduled to start at 06:00 UTC.

The maintenance is expected to take approximately 1 hour.

No service downtime is expected, and we anticipate that the API will remain fully operational throughout the maintenance window.

If you experience any issues during or after the maintenance, please contact our Customer Support team.

Thank you for your understanding.

Posted on Nov 13, 2026 - 17:20 EET

Upcoming scheduled maintenance notice - API service Nov 17, 2026 10:00-11:00 EET

We would like to inform you that the upcoming API service maintenance on November 17 has been scheduled to start at 08:00 UTC.

The maintenance is expected to take approximately 1 hour.

No service downtime is expected, and we anticipate that the API will remain fully operational throughout the maintenance window.

If you experience any issues during or after the maintenance, please contact our Customer Support team.

Thank you for your understanding.

Posted on Nov 13, 2026 - 17:18 EET

Legacy public API hosts decommissioning Dec 9, 2026 10:00-11:00 EET

We want to notify you that starting from the 9th of December, we will be decommissioning our legacy hosts for public API and verification sessions. Currently, both the new and legacy hosts are working in parallel, so you can transition as soon as you're ready.

Required changes for verification session host:

- Self-serve: Change host from "alchemy.veriff.com" to "saas.veriff.com"
- EU Enterprise: Change host from "magic.veriff.me" to "eu.veriff.com"
- US Enterprise: Change host from "magic.us.veriff.me" to "us.veriff.com"

Required changes for public API host:

- Self-serve: Change URL from "stationapi.veriff.com" to "api-saas.veriff.com"
- EU Enterprise: Change host from "api.veriff.me" to "api-eu.veriff.com"
- US Enterprise: Change host from "api.us.veriff.me" to "api-us.veriff.com"

Endpoints, payloads and authentication are unchanged, so no other code changes are needed from your end.

As a reminder, to ensure uninterrupted access to our services, it is important that your network firewall configurations permit communication with our server. This involves allowing specific IP addresses and URLs to establish a secure and reliable connection. For more information, visit our developer documentation at: https://devdocs.veriff.com/docs/allowlisted-urls-and-ip-addresses

In case of any questions, do not hesitate to contact us!

Posted on Sep 09, 2026 - 11:37 EEST

Nov 15, 2026

No incidents reported today.

Nov 14, 2026

No incidents reported.

Nov 13, 2026

Resolved - The issue that caused videos to be missing in Station for some sessions has been resolved.

Verification processing and decisions were not affected, and no data or media was lost. If a video is still missing, please refresh the page.

Nov 13, 23:50 EET
Monitoring - We identified an issue in Station where the video was not displayed when viewing some verification sessions.

A fix was deployed and videos should now be visible again. If a video is still missing, please refresh the page (Ctrl+Shift+R on Windows, Cmd+Shift+R on Mac).

This issue affected only how videos were displayed in Station. The verification process, decisions, API and webhooks were not affected, and no session data or media was lost.

We are monitoring the situation and will post an update once it is fully resolved.

Nov 13, 23:24 EET

Nov 12, 2026

Completed - The scheduled maintenance has been completed.
Nov 12, 10:00 EET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 09:00 EET
Update - We will be undergoing scheduled maintenance during this time.
Nov 9, 11:52 EET
Scheduled - We would like to inform you that the upcoming API service maintenance on November 12 has been rescheduled to start at 07:00 UTC.

The maintenance is expected to take approximately 1 hour.

No service downtime is expected, and we anticipate that the API will remain fully operational throughout the maintenance window.

If you experience any issues during or after the maintenance, please contact our Customer Support team.

Thank you for your understanding.

Nov 9, 11:45 EET

Nov 11, 2026

No incidents reported.

Nov 10, 2026

Completed - The scheduled maintenance has been completed.
Nov 10, 14:00 EET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 13:00 EET
Scheduled - Hello!

We wanted to inform you that we have a scheduled maintenance on our Reporting functionality in Station/Hub, that will take approximately an hour.

During this time, the Reporting functionality will be temporarily unavailable. Once it’s done, everything will be working smoothly again.

Sorry for any inconveniences this may cause and please do not hesitate to contact us directly in case of questions.

Oct 14, 10:30 EEST

Nov 9, 2026

No incidents reported.

Nov 8, 2026

No incidents reported.

Nov 7, 2026

No incidents reported.

Nov 6, 2026

No incidents reported.

Nov 5, 2026

Completed - The scheduled maintenance has been completed.
Nov 5, 10:00 EET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 09:00 EET
Scheduled - We would like to inform you of upcoming scheduled maintenance affecting our API service on November 5, starting at 07:00 UTC.

The maintenance is expected to take approximately 1 hour.

No service downtime is expected, and we anticipate that the API will remain fully operational throughout the maintenance window.

If you experience any issues during or after the maintenance, please contact our Customer Support team.

Thank you for your understanding.

Nov 3, 16:59 EET

Nov 4, 2026

No incidents reported.

Nov 3, 2026

Completed - The scheduled maintenance has been completed.
Nov 3, 10:00 EET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 09:00 EET
Update - We will be undergoing scheduled maintenance during this time.
Oct 30, 13:04 EET
Scheduled - Hi there! We will perform scheduled maintenance on our US region database on Nov 3, 2026 from 07:00 to 08:00 UTC. The maintenance should take about 60 minutes.

During this time, we expect several momentary interruptions lasting less than a minute, affecting:
- API
- End User Flow
- Veriff Station/ Hub
- Verification Decisions
- Webhooks

Once it’s done, everything will be working smoothly again. For anything else, please contact us.

Sorry for any inconveniences this may cause.

Oct 30, 11:52 EET

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.