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Enterprise Europe Operational
API Operational
End User Flow Operational
Verification Decisions Operational
Webhooks Operational
Veriff Station Operational
Reporting Operational
KYB Operational
Enterprise USA Operational
API Operational
End User Flow Operational
Verification Decisions Operational
Webhooks Operational
Veriff Station Operational
Reporting Operational
SaaS Operational
API Operational
End User Flow Operational
Verification Decisions Operational
Webhooks Operational
Veriff Station Operational
Reporting Operational
Unidentified Component Operational
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Degraded Performance
Partial Outage
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No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Legacy hosts decommissioning Dec 9, 2026 10:00-11:00 EET

Hello!


We want to notify you that starting from the 9th of December, we will be decommissioning our legacy hosts for public API and verification sessions. Currently, both the new and legacy hosts are working in parallel, so you can transition as soon as you're ready.

Required changes for verification session host:

- Self-serve: Change host from alchemy.veriff.com to saas.veriff.com
- EU Enterprise: Change host from magic.veriff.me to eu.veriff.com
- US Enterprise: Change host from magic.us.veriff.me to us.veriff.com

Required changes for public API host:

- Self-serve: Change URL from stationapi.veriff.com to api-saas.veriff.com
- EU Enterprise: Change host from api.veriff.me to api-eu.veriff.com
- US Enterprise: Change host from api.us.veriff.me to api-us.veriff.com

Endpoints, payloads and authentication are unchanged, so no other code changes are needed from your end.

As a reminder, to ensure uninterrupted access to our services, it is important that your network firewall configurations permit communication with our server. This involves allowing specific IP addresses and URLs to establish a secure and reliable connection. For more information, visit our developer documentation at: https://devdocs.veriff.com/docs/allowlisted-urls-and-ip-addresses

In case of any questions, do not hesitate to contact us!

Posted on Sep 09, 2026 - 11:37 EEST

Sep 12, 2026

No incidents reported today.

Sep 11, 2026

No incidents reported.

Sep 10, 2026

No incidents reported.

Sep 9, 2026

No incidents reported.

Sep 8, 2026

No incidents reported.

Sep 7, 2026

Completed - The scheduled maintenance has been completed.
Sep 7, 12:30 EEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 10:30 EEST
Scheduled - Hello!

Wanted to notify you that as part of our engineering efforts to improve reliability and maintainability of our core services, we have an upcoming US database migration, that will last for approximately 2 hours.

We have already carried out similar migration for our EU Enterprise and Self-serve customers, and currently no interruptions or downtime is expected during this period. However our teams will be closely monitoring the migration process.

In case of questions, do not hesitate to contact us directly!

Sep 4, 12:05 EEST

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

Resolved - This incident has been resolved.
Sep 4, 09:20 EEST
Update - We are continuing to monitor for any further issues.
Sep 4, 02:02 EEST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 4, 01:36 EEST
Update - An issue has been identified with one of our third party providers causing an increase in auto verification decision times in our US regions.
Sep 4, 01:34 EEST
Identified - The issue has been identified and a fix is being implemented.
Sep 4, 01:30 EEST
Investigating - We are currently investigating potential degraded performance with Verification Decisions.

Our team is working on identifying root cause of the issue that is contributing to delayed decisions and will provide an update shortly.

Sep 4, 01:18 EEST

Sep 3, 2026

No incidents reported.

Sep 2, 2026

No incidents reported.

Sep 1, 2026

Resolved - This incident has been resolved.
Sep 1, 01:08 EEST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 1, 00:55 EEST
Update - We are investigating degraded performance affecting Verification Decisions for a small subset of verifications in the US region.

Our team has identified the contributing issue and redirected new traffic to a healthy environment. A limited number of in-progress verifications in the US region may experience delayed decisions. We will provide an update shortly.

Sep 1, 00:18 EEST
Identified - We are currently investigating potential degraded performance with Verification Decisions.

Our team is working on identifying root cause of the issue that is contributing to delayed decisions and will provide an update shortly.

Aug 31, 23:46 EEST

Aug 31, 2026

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.